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Legal

Complaints Policy

If you have a concern about a contractor you were referred to through this site, or about this site itself, contact us at info@ductlessminisplitsomerville.com or call (857) 226-8804.

Please include your name, the date of your request, and a description of the issue. We aim to acknowledge complaints within 2 business days. Because we are a referral service and not the installer, complaints about workmanship or contract terms are ultimately the responsibility of the licensed contractor who performed the work — we’ll help facilitate contact but cannot resolve contractual disputes on the contractor’s behalf.